customer queries per year
treated and solved globally by Endress+Hauser technical support organization
Our technical support experts ensure your installed base of instruments, software, and/or automated solutions keep running smoothly over time. With extensive service expertise and knowledge about instrumentation and application, our technicians can help you in critical situations quickly and sustainably to ensure continuous performance. Our service experts will execute and restore your device remotely or guide you through custom processes by direct access with a guaranteed prompt response.
You cannot afford downtime or process interruptions when your application is critical. That’s where Endress+Hauser provides you the best technical support network to keep your operating systems, instrumentation or solutions running. Thanks to our industrial support services we care about your needs and can support you in emergency situations. The support ensures the availability of your plant, a reduction in outages and minimizes disruptions, helping you to focus on your business.
Technical support experts available to perform remote diagnostic and troubleshooting or to guide you through service operations
Customer support portal with extensive knowledge base on Endress+Hauser products and applications (available in some regions)
Customized service agreements with guaranteed response time and availability
Remote support via live video transmission or direct connection to your device
Health monitoring of the installed base to proactively inform in case of malfunctions
We support you in solving any issue you might experience with our process instrumentation, software or solutions. In the event of a malfunction, our remote support helps minimize the time it takes to restore operations and shorten plant shutdown.
Many issues with process instrumentation and software can be solved remotely. This allows us to determine quickly whether issues can be solved over the phone, via remote access or if on-site support is necessary. The remote service support reduces on-site visits, providing you cost and time savings. Benefit from an easy access to our technical expertise to answer nearly all your service needs efficiently.
Minimize disruption and administrative work for your maintenance staff. Let us take care to support your installed base - we also support you with our solutions that contain 3rd party components. Endress+Hauser’s dedication means you don’t have to worry about security aspects – confidential data or sensitive information is treated with the greatest care when connecting to our remote services.
Understanding the challenges our customers are faced with in a service project is key. By building a long-term relationship, Endress+Hauser specialists are dedicated to support you in critical situations. Meet Jelle Vandeputte, one of our experts.